Refund policy
Clear rules for digital-product refunds
Effective August 29, 2026. Refund requests may be submitted by phone within 14 calendar days of purchase. Eligibility depends on delivery, activation or redemption status, the reason for the request, publisher restrictions, and applicable law.
14-day request window
Call Apextek at +1 (202) 555-0147 within 14 calendar days of purchase. An unused, unactivated, and unredeemed digital product may qualify for a refund after order and license status are reviewed.
Wrong-product delivery, duplicate charges, non-delivery, invalid licenses, and material differences between the confirmed order and fulfillment are reviewed promptly even when activation status requires additional investigation.
Eligible requests
A request may qualify when the product has not been activated or redeemed and the request is made within 14 calendar days; the wrong product was delivered; the same order was charged more than once; the digital product was not delivered; the supplied license is invalid; or the fulfillment materially differs from the confirmed order.
Requests that are usually ineligible
A refund is usually unavailable after a license has been activated or redeemed, after product access has been consumed, for a change of mind after successful delivery and activation, for incompatibility that was accurately disclosed and confirmed before purchase, or for misuse, unauthorized resale, or violation of publisher terms. Applicable legal rights and verified order errors remain unaffected.
Compatibility
Customers should confirm the operating system, device count, region, publisher-account requirements, subscription duration, and essential features during the sales call. If Apextek confirms incorrect compatibility information that causes the product to be unusable, the request will be reviewed as an order-information error.
Order errors and duplicate charges
For the wrong product, missing delivery, or a duplicate charge, provide the Apextek order reference, product name, order date, and a concise explanation. Payment evidence may be requested with all but the last four card digits hidden. Never provide a CVV, PIN, banking password, or full card number.
Activation and redemption
Apextek may verify activation or redemption through legitimate order and publisher records. Customers are never asked to disclose a publisher-account password, email password, one-time code, or authentication code.
How to request a refund
Call +1 (202) 555-0147 Monday–Saturday, 9:00 a.m.–7:00 p.m. ET. Have the customer name, Apextek order reference, product name, order date, and reason for the request ready.
Review and processing
Apextek acknowledges a refund request during the call and normally completes the eligibility review within two business days. An approved refund is sent to the original payment method. Financial institutions commonly require five to ten business days to post the credit after it is issued.
Publisher terms
Third-party license and publisher restrictions may affect whether an activated or redeemed product can be disabled or returned. Apextek applies those restrictions together with the confirmed order terms and rights that apply by law.
Legal rights
This policy does not limit consumer rights or remedies that cannot be excluded under applicable law.
Refund assistance
Call with your order reference
Refund requests are handled Monday–Saturday, 9:00 a.m.–7:00 p.m. ET.